Innovation & Entrepreneurship Support

This course provides foundational knowledge of project manager responsibilities. From methodologies, to planning and executing a project, learners will be equipped with the skills they need to lead a project to a successful conclusion.

This course is designed to give you guidance about how to turn your ideas into a simple business plan and provide the basic skills to start a new company. The course also explores the aims of your business and realistic expectations.

This course is designed to cover a range of areas, including the principles of excellent customer care; how to provide excellent customer care; and how to communicate effectively with customers.

This course provides essential guidance on the domains of sales and marketing for individuals seeking to embark on their initial endeavours in these fields. Participants will gain comprehensive knowledge regarding the roles of sales and marketing within organisations, common tasks performed by marketing professionals, potential sales prospects, and leads, in addition to acquiring practical skills to enhance effectiveness in selling.

Business Administration is an important role in many organisations. This course will help candidates understand the role and develop many useful skills including: planning, prioritisation and customer service.

This online course is designed to provide you with an introduction to the role of the first aider. The module then goes on to describe how to deal with minor injuries and legal obligations of employers and employees.

This course gives a general understanding of the requirements and responsibilities that employees have in respect of health and safety at work. It highlights the additional responsibilities that an employer has to ensure a safe workplace.

 This course is designed to elucidate the foundational principles of exemplary hospitality skill, while concurrently catering to professionals in diverse sectors of the hospitality industry, including bars, cafés, and coffee shops. We shall furnish the requisite information to empower you in delivering superior customer service. 

In this course, the learner is introduced to what we mean by the term “conflict”, how to deal with problems positively, how to deal with abusive and violent behaviour, methods for resolving conflict, and how to handle complaints.

Our course on leadership and management is designed for anyone looking to progress into one of these types of roles. It covers topics such as key terms, management and leadership competencies and capabilities, types of meetings, and management and leadership best practices.

Our People Management Skills course offers essential information on the skills you need to manage and lead people successfully. Topics covered include micromanagement, the psychological contract, effective teamwork, leadership styles, and managing conflict.

This course guides learners on team leadership and supervisor best practices. From key terms and setting objectives, to effective communication and resolving issues and disputes, learners will be armed with the information and skills they need to apply for their next leadership or supervisory role.

 This course explains “Equality”, “Diversity” and other key concepts and explores employers’ and employees’ legal duties. Learners will have a good understanding of the protected characteristics under the Equality Act 2010 and how to challenge different types of unacceptable behaviour.