Unlock Your Potential with Our Training Program

 Professionalising essential service roles with accredited career pathways

Core Curriculum Components:

✔ Commercial Cleaning Mastery

• Advanced cleaning techniques for different surfaces
• Chemical handling and dilution systems
• Specialist environment training (healthcare, education, corporate)

✔ Professional Certification

• COSHH certified training
• BICSc (British Institute of Cleaning Science) accreditation
• IOSH Working Safely certification

✔ Management & Supervision

• Team leadership in facilities roles
• Quality control systems
• Client relationship management

✔ Sustainable Operations

• Green cleaning methods
• Waste management and recycling systems
• Energy efficiency in facilities operations

Education & Progression Pathways:
→ Entry: Level 1 Award in Cleaning Principles
→ Intermediate: Level 2 Diploma in Cleaning Supervision
→ Advanced: Level 3 Facilities Management Apprenticeship

Unique Charlton Elements:
• "Clean While You Learn" - Paid work placements with certification
• Modular Skill Stacking - Add specialist areas (clinical/industrial)
• ESG Focus - Sustainable cleaning practices curriculum

Industry Links & Outcomes:
📌 Guaranteed interviews with our partner network
📌 94% certification achievement rate
📌 78% promotion rate to supervisory roles within 2 years

Employer Partners Include:

• NHS Facilities Management teams
• Major commercial cleaning contractors
• Education sector procurement frameworks
• Local authority cleaning services

Career Progression Examples:
Entry-Level Cleaner → Specialist Cleaner → Site Supervisor → Contract Manager

 Developing service excellence for dynamic hospitality careers

Core Programs:

🍽 Hospitality Customer Service Skills

• Front-of-house operations
• Complaint resolution techniques
• Upselling strategies
• Licensing law compliance

🍳 Food Hygiene Certifications

• Level 1: Basic food safety principles
• Level 2: Advanced contamination control (CITB/NVQ-aligned)
• Level 3: Supervisory food safety management

Unique Charlton Elements:

✔ Live Environment Training – Simulated restaurant/pub shifts
✔ Dual Certification – Combine food safety with allergen awareness
✔ Career Ladder – From commis chef to maître d’ pathways

Industry Links:

• Michelin-starred restaurant partnerships
• Hotel chain apprenticeship programs
• Event catering companies

Career Outcomes:

→ 92% certification pass rate
→ 80% job placement in partner venues
→ Progression to L3 Hospitality Supervisor

Empowering the next generation of retail professionals with customer-first expertise

1. Retail Skills & Values

Mastering the fundamentals of successful retail interactions

Course Highlights:

✅ First Impressions Matter

• Body language & professional appearance
• The 10/5/2 rule for customer engagement

✅ Multichannel Communication

• Face-to-face service excellence
• Telephone etiquette (call handling scripts)
• Professional email/chat responses

✅ Active Listening Techniques

• The LEARN model (Listen, Empathise, Acknowledge, Respond, Note)
• Identifying unspoken customer needs

Certification:

• CPD-accredited retail communication certificate

2. Customer Service Excellence

Going beyond satisfaction to create loyal customers

Key Modules:

🔥 The Service Mindset

• Psychology of customer emotions
• Creating "wow" moments

🔥 Diversity & Inclusion

• Serving customers with disabilities
• Cultural awareness in retail

🔥 Complaint → Resolution

• The 4-Step Recovery Framework:
  1. Listen without interruption
  2. Empathise sincerely
  3. Offer solutions
  4. Follow up

Real-World Application:

• Role-play scenarios with AI customer avatars
• Mystery shopper feedback sessions

3. Conflict Resolution Training

*De-escalating tensions while protecting staff wellbeing*

Essential Skills Covered:

⚠️ Recognising Conflict Triggers

• Anger indicators & prevention techniques

⚠️ De-escalation Strategies

• The 3C Approach (Calm, Control, Communicate)
• Safe positioning & exit protocols

⚠️ Post-Incident Support

• Staff debriefing procedures
• Trauma-informed care basics

Includes:

• BIIAB-approved license qualification
• VR simulation training

Why Our Retail Training Works

For Learners:

• 🚀 90% employment rate with partner retailers
• 💷 Average £2.15/hr wage increase post-certification
• 📱 Mobile-friendly microlearning modules

For Employers:

• 📉 33% reduction in staff turnover
• 🌟 28% boost in customer satisfaction scores
• 🤝 Free recruitment service for top graduates

Industry Partnerships:

• Local Large and Medium Stores Boots      

Flexible Learning Options    

Retail Essentials 

Customer Service Pro

Conflict Specialist

 Building skills for the modern supply chain

Core Curriculum Components

1. Warehousing & Logistics - Introduction
Foundational knowledge for warehouse operations
✔ Industry Terminology – PO systems, SKU management, FIFO/LIFO
✔ End-to-End Processes – Receiving, quality control, put-away, dispatch
✔ Technology Integration – WMS basics, barcode scanning
✔ Health & Safety Compliance – HSE warehouse regulations

2. Manual Handling Certification
Safe practices for physical logistics work

• Biomechanics  of lifting/pushing
• Risk assessment methodologies
• Team lifting protocols
• HSE-approved techniques

3. Health & Safety Awareness
*Site-wide safety competencies*

• Hazard identification (slips/trips, MHE risks)
• Fire safety & emergency procedures
• PPE requirements
• Accident reporting protocols

Progressive Pathways

• Entry Level: Level 1 Warehouse Operative
• Intermediate: Level 2 Supply Chain Practitioner
• Advanced: Level 3 Logistics Supervisor

Industry Links & Outcomes

📌 Guaranteed Interviews with Wincanton, Charlton and Staff Force
📌 Certification Achievement Rate: 94%
📌 Career Progression: 65% promoted within 12 months

Employer Partners Include:

• National parcel carriers
• Cold storage specialists
• Automotive parts distributors

Career Journeys

Example Pathways:
▸Warehouse Operative →Inventory Controller →Shift Manager
▸Logistics Assistant →Transport Planner → Supply Chain Coordinator

Key Differentiators

✅ Dual Certification 

✅ Sector-Specialist Trainers
✅ Job-Ready Focus 

Delivery Options

• Flexible Pathways:
  • 2-week intensive bootcamps
  • Earn-while-you-learn apprenticeships
  • Evening digital modules

• Innovative Tools:
  • Augmented reality picking simulations
  • Gamified stock management challenges

    

Projected Outcomes

Metric                                      Target

Job Placements                        85% within 6 weeks

Employer Retention                92% at 6 months

Skills Gaps Addressed            100% sector priority areas

Building safer, skilled professionals for the UK construction industry

CSCS Green Card Preparation Program

Your gateway to site access and construction careers

Course Overview
This Highfield Qualifications-certified program combines:

1. Level      1 Award in Health & Safety in Construction (OFQUAL-regulated)
2. CITB      Operatives Test Preparation
3. CSCS      Card Application Support

Key Learning Modules

Construction Law & Responsibilities

Health & Safety at Work Act 1974, CDM Regulations

Site Hazard Mastery

Working at height, manual handling, and hazardous   substances

Equipment & PPE

Power tool safety, PPE selection, and welfare facilities

Emergency Protocols

Fire safety, first aid, and accident reporting

Industry Best Practices

Alcohol/drug policies, hygiene standards, and signage.

Unique Delivery Features

✅ Multilingual Support: Video subtitles in English, Polish, Romanian, Ukrainian
✅ Flexible Testing: Online proctored exams or local test centres
✅ VR Simulations: Immersive hazard identification scenarios
✅ Guaranteed Progress: Free retakes until qualification is achieved

Key Differentiators

✅ Dual Certification 

✅ Sector-Specialist Trainers
✅ Job-Ready Focus 

Career Pathways

• Entry:      CSCS Labourer →     Apprentice (bricklaying/carpentry)
• Advanced:      Site Supervisor →     Construction Manager
• Specialist:      HSE Officer → Asbestos      Awareness Trainer

Employer Benefits

• 40%      faster onboarding vs traditional training
• 92%      first-time pass rate among learners
• CITB-approved      content aligned with Blue Skilled Worker card progression

Why This Stands Out

Compliance      Focus

• Direct alignment with CITB 2024 standards
• Covers  new PASMA scaffolding awareness requirements

Technology      Integration

• Mobile-friendly microlearning modules
• AR overlay for PPE fitting tutorials

Progression      Tracking

• Personal       dashboard showing:
  • Module        completion
  • Mock        test scores
  • Recommended        trade specializations

Employer      Partnerships

• Priority       access to jobs with our key partners

Projected Success Metrics

• 1,200+      cards issued annually
• 78%      of learners progress to skilled roles within 12 months
• 40%      reduction in reported site incidents among graduates

Building compassionate, skilled professionals for the health and social care sector 

Core Training Pathways

1. Nutrition & Elderly Care

A Guide to Nutrition and Health in Older People

• Key      Topics:
  • Balanced     diet requirements for seniors
  • Managing       age-related appetite changes
  • Meal       planning for common conditions (diabetes, dementia)
  • Gentle       exercise guidelines

Certification: Online assessment with CPD-accredited certificate

2. Food Safety Certifications

Level 1 Basic hygiene, pest control, and food storage for Care home kitchen assistants 

 Level 2 Contamination prevention, HACCP principles suitable for Cooks, catering staff 

Features:
✔ OFQUAL-regulated
✔ Includes allergen awareness module

3. Dementia Care Training

A Guide to Dementia Awareness

• Curriculum:
  • Types       and stages of dementia
  • Communication       strategies
  • Creating       dementia-friendly environments
  • Rights-based       care approaches

Practical Component:

• Simulation      exercises with VR patient scenarios

4. First Aid Qualifications

Emergency First Aid

Mental Health First Aid

Anxiety/depression recognition, crisis de-escalation

• FAA/Qualsafe      Awards

5. Medication Safety

Handling and Administering Medicines

• Core      Modules:
  • Legal       frameworks (NICE guidelines)
  • Controlled       drugs protocols
  • Medication       error prevention
  • Record-keeping       standards

Audience: Care assistants, support workers

6. Specialist Condition Training

Epilepsy Awareness | Seizure first aid, trigger identification

Diabetes Management |Blood glucose monitoring, hypo treatment

Feature:

• NHS-approved      content

Delivery Methods

• Flexible      Learning:
  • Online       modules with 24/7 access
  • Blended       options (theory online + practical in-person)

• Workplace      Training:
  • On-site       sessions for care teams
  • Tailored       case studies

Career Progression

From Entry-Level to Specialist Roles:

1. Care      Assistant →     Senior Carer
2. Support      Worker →     Dementia Lead
3. Medication      Technician →     Nurse Associate
4. 
   

Further Education Links:

• Access      to Nursing/OT degrees
• Apprenticeship      pathways

Employer Benefits

• Compliance:      Meets CQC and CSCI standards
• Workforce      Impact:
  • 89%       reduction in medication errors (post-training)
  • 72%       improved Care Quality Commission ratings

Partnerships:

• Local      NHS Trusts
• National      care providers 

Enrollment Options

1. Individual      Courses
2. Career      Bundles:
   • Care       Certificate Prep 
   • Dementia       Specialist 
   • 
     

Why Choose Our Healthcare Training?

✅ CQC-Aligned Content
✅ Realistic Scenario Training
✅ Ofqual-Regulated Qualifications
✅ Job Placement Support

Building skilled professionals for child development and learning

1. Childminder Certification Program

Your complete pathway to becoming an Ofsted-registered childminder

Course Content:

• Ofsted      Registration Process: Step-by-step guidance
• EYFS Mastery: 7 areas of learning & development
• Safeguarding      Protocols: Prevent Duty, FGM awareness
• Business      Essentials: Pricing, contracts, parental partnerships

Key Features:
✅Ofsted-compliant training
✅Includes paediatric first aid module
✅Home environment safety checklist
✅12 months of mentoring support

Career Outcomes:

• 94%      successfully registered with Ofsted within 3 months

2. Nursery Practitioner Training

Essential skills for nursery and preschool settings

Certification Includes:

Child Development

Play-Based Learning

SEN Support

Parent Engagement

Learning journal systems

Unique Elements:
🔹 Practical Placement: 30 hours in partner nurseries
🔹 Digital Portfolio: Showcase competencies to employers
🔹 Progression: Level 3 Early Years Educator qualification

3. Teaching Assistant Pathway

Classroom support for primary/secondary schools

Structured Learning:

School Systems

• National       Curriculum alignment
• Literacy/numeracy       intervention strategies

Child Protection

• Recognising       abuse indicators
• Whistleblowing       procedures

Classroom Support

• Differentiated       learning techniques
• Behaviour       management frameworks

Qualification Options:

• Level      2: TA
• Level      3: Specialist support (SEN)

Employment Stats:

• 82%      secure TA positions within 6 weeks
• 45%      progress to HLTA or teacher training

Why Our Training Stands Out

Innovative Delivery:

• VR      Classroom Simulations: Practice behaviour management scenarios
• "Key      Child" Tracking System: Digital observation training
• Ofsted      Inspection Prep: Mock inspection workshops

Sector Partnerships:

• Placements      with Local providers
• Direct recruitment with local Agencies
• DfE-approved      professional development
• 
  

Enrolment Options

Childminder Bundle

Nursery FastTrack

TA Career Starter

Funding Available:

• Early      Years Educator apprenticeships
• Council      grants for local learners